Data Deletion

Last updated: October 27, 2026

1. Account holders

If you hold a ScaleTrack account you can delete your workspace and account in the product, or ask us at support@scaletrack.com. Associated data is deleted from production systems within 30 days, with encrypted backups expiring on their regular cycle.

2. People who messaged or commented on a business that uses ScaleTrack

A business may connect its Facebook Page or Instagram account to ScaleTrack so that the messages and comments you send it are forwarded to that business's own support system. ScaleTrack keeps a copy of each forwarded event for at most 30 days, then deletes it automatically. The business you wrote to is the controller of that data; to have it deleted earlier, ask that business, or write to us with the name of the Page or Instagram account and the approximate date of your message. We delete what we hold within 30 days and confirm by e-mail.

3. Requests sent through Facebook

If you removed the ScaleTrack app from your Facebook settings and asked Facebook to delete your data, Facebook sends us a deletion request and shows you a confirmation code. Facebook identifies you to us by an app-scoped id that is different from the Page-scoped id used in Messenger, so we cannot always match that request to specific messages. Every message copy we hold expires within 30 days regardless. To check the status of a request, send us the confirmation code at support@scaletrack.com.

4. Contact

Obscale LLC
1400 Hooper Ave, Floor 2, PMB 17400532, Toms River, New Jersey 08753, United States
support@scaletrack.com